Shipping policy
Shipping Policy
At WolfDTF, we work hard to produce and ship your custom DTF and UV DTF orders as quickly as possible. Please read this Shipping Policy carefully before placing your order.
Production Time
Most DTF transfer orders are produced within 24 business hours after the order is received and the artwork is ready for print.
UV DTF orders may require up to 48 business hours for production depending on order volume, size, and product type.
Production time may be extended during holidays, high-volume periods, large orders, artwork issues, technical issues, or circumstances outside our control.
Business days are Monday through Friday, excluding weekends and holidays.
Orders placed during the weekend or on holidays will begin processing on the next business day.
Artwork and File Issues
Production time begins only after we receive usable, print-ready artwork.
If your artwork has issues such as low resolution, incorrect sizing, unwanted background, wrong dimensions, missing files, or upload problems, your order may be delayed until the issue is resolved.
WolfDTF is not responsible for delays caused by customer-submitted artwork errors.
Shipping Method
We ship most orders using UPS Express or another available express carrier when necessary.
Estimated delivery time is usually 1–3 business days after dispatch, depending on the destination, carrier operation, customs processing, and other conditions outside our control.
Please note that production time and shipping time are separate.
Example:
If your order requires 24 business hours for production, the estimated 1–3 business day delivery window starts after the package has been handed over to the carrier.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order, delivery address, shipping method, and available carrier options.
Any free shipping offers, discounts, or promotions must be available and applied at the time of checkout. Shipping discounts cannot be applied retroactively after an order has been placed.
DTF and UV DTF Mixed Orders
DTF and UV DTF products may have different production timelines.
If your order contains both DTF and UV DTF products, the entire order may ship together after all items are completed. This may extend the total processing time.
For the fastest delivery, we recommend placing separate orders for DTF and UV DTF products.
Large Orders and Wholesale Orders
Large orders, wholesale rolls, bulk gang sheets, and high-volume print jobs may require additional production time.
If your order is time-sensitive, please contact us before placing the order so we can confirm whether your deadline is realistic.
Delivery Estimates Are Not Guarantees
All delivery dates and transit times are estimates only.
WolfDTF is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Holidays
- Incorrect or incomplete shipping addresses
- Carrier facility delays
- International transit delays
- Security inspections
- High order volume
- Events outside our control
Once the package has been handed over to the carrier, the delivery process is controlled by the carrier.
We will always do our best to assist with shipping issues, but we cannot guarantee delivery dates once the carrier has possession of the package.
Customs, Duties, and Import Processing
Some orders may go through customs or import processing depending on the destination and shipping route.
Customs processing times are controlled by government authorities and are outside WolfDTF’s control.
If any additional information is requested by the carrier or customs authority, the customer is responsible for responding as quickly as possible to avoid delays.
Unless otherwise stated at checkout, any duties, taxes, import fees, brokerage fees, or customs-related charges are the responsibility of the customer.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
WolfDTF is not responsible for delays, failed deliveries, returned packages, lost packages, or additional shipping costs caused by incorrect or incomplete addresses.
If you notice an address mistake after placing your order, contact us immediately at:
We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been processed or handed over to the carrier.
PO Boxes and Restricted Addresses
Some express carriers may not deliver to PO Boxes, APO/FPO addresses, or certain restricted locations.
If your address is not serviceable by the selected carrier, we may contact you for an alternative shipping address.
Failure to provide a valid shipping address may delay your order.
Lost, Stolen, or Misdelivered Packages
If your package is marked as delivered by the carrier but you cannot locate it, please first check with:
- Household members
- Neighbors
- Building reception
- Mailroom
- Local carrier office
- Delivery location shown in the tracking details
WolfDTF is not responsible for stolen, misplaced, or misdelivered packages after the carrier confirms delivery.
However, you may contact us at info@wolfdtf.com, and we will do our best to assist with the carrier investigation.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged products
- A description of the issue
Do not discard the packaging until the issue has been reviewed, as the carrier may require photos or inspection.
If we confirm that the damage occurred before delivery or during transit, we may offer a replacement, store credit, or another suitable solution depending on the situation.
Missing or Incorrect Items
If your order is missing an item or you received the wrong product, contact us within 7 days of delivery at:
Please include your order number, clear photos of what you received, and a description of the issue.
After review, we will determine the appropriate solution.
Order Tracking
Once your order ships, you will receive a tracking number by email.
Please allow some time for the tracking information to update after the label is created. Tracking updates may not appear immediately until the carrier scans the package.
Rush Orders
If your order is urgent, please contact us before placing the order.
We will do our best to help, but rush handling and delivery by a specific date are not guaranteed unless confirmed by WolfDTF in writing.
Contact Us
For shipping questions, delivery issues, or order support, contact us at:
WolfDTF
Email: info@wolfdtf.com
Please include your order number so we can assist you faster.